Payment agreement

Payment Policy

1) General provisions

This Policy defines the procedure for paying for educational programs within the territory of the Republic of Kazakhstan and is an integral part of the public offer/contract for the paid provision of services.
Payment currency: tenge (KZT). The cost and information about taxes are indicated in the course card and/or invoice.
Payment for services constitutes agreement to the terms of the offer, the refund policy, and the processing of personal data.

2) Payment methods

Bank cards: Visa / Mastercard / Maestro / UnionPay (online acquiring).
Processing takes place on the secure page of the payment provider. We do not receive or store card details. 3-D Secure and connection encryption are supported.
Bank transfer by invoice (for legal entities/sole proprietors and individuals). The invoice is issued upon request.

3) Details for bank transfer payment

Provider: Limited Liability Partnership «МЕДТРЕЙН» (LLP «МЕДТРЕЙН»)
BIN: 220440047352
Bank: JSC «Bank CenterCredit», BIC: KCJBKZKX
Account in tenge (KZT): KZ088562203117514361
(Upon request we issue invoices in EUR/USD/RUB: KZ118562203217514517 / KZ478562203217514451 / KZ398562203317514611)
KBe: 17, KNP: 861

4) Payment confirmation and documents

After a successful payment you will receive an electronic confirmation (e-mail/personal account).
For bank transfers we provide an invoice and act.
Refunds for card payments are made only by bank transfer to the same card.

5) Cancellation of participation, rescheduling and refund of funds

Before the start of the course: with written notice no later than the start date — 100% refund of the amount paid.
After the start of the course: withdrawal is possible at any time with payment of the Provider's actually incurred expenses. The refund amount is calculated proportionally to the unused part of the program with deduction of:

the cost of modules/lessons already delivered,
the cost of materials/access provided (if access has been retained or materials downloaded),
the bank commission for the refund (if withheld by the bank/provider).

Rescheduling of participation: upon the student's application, training may be rescheduled once to the nearest cohort (subject to availability of places).
Cancellation/rescheduling at the Provider's initiative: we offer an alternative date/format or make a full refund.

6) Terms and procedure for refunds

Send refund/rescheduling applications to the support service e-mail (below) with the subject: «Refund/rescheduling: full name, course», and attach the receipt/voucher.
Review — up to 5 business days.
Transfer of funds — up to 5 business days after approval; the actual crediting period depends on the bank (usually 3–10 business days).
Refunds for card payments are made using the same payment method; cash is not issued.

7) Payment security

When paying by card, the payment is processed on the payment provider's side; TLS encryption and 3-D Secure are used. We do not store or process payment card data on our servers.
When paying by invoice, check the details and the purpose of the payment.

8) Personal data

Personal data is processed to the extent necessary for the conclusion and execution of the contract, the execution of the payment and the refund.
The data subject has the right to withdraw consent by sending a written request to the Provider's contacts.

9) Provider's contacts

LLP «МЕДТРЕЙН»
Legal and postal address: 050008, Kazakhstan, Almaty, Almaly district, Kabanbay batyr St., 252, premises 303
Tel.: +7 (717) 26-96-196
E-mail: uc@medtrain.asia